# Feature request

> A feature request is a message from a user asking for something your product can't do yet.

Source: https://synthiya.ai/glossary/feature-request · Updated 2026-10-09 · By Synthiya

Feature requests show up everywhere: in reviews ("please add dark mode"), support emails, surveys and social posts. They are some of the most useful feedback you can get, because they point to a need.

The trick is to look past the request to the problem behind it. "Add a CSV export" might really mean "I need to share my data with my accountant." There may be an easier way to solve that.

## How to handle them

Log every request in one place, with who asked and why. Count how often each one comes up, and weigh it by who asked. Tell people when you ship something they asked for. If you decide not to build it, say so kindly.

> **Example:**
> Ten reviews ask for an Apple Watch app. When you read closer, most want to check off habits without picking up their phone. A simple widget might solve that faster.