# Gmail - Email by Google reviews: what users love, hate and want

> Loved for simplicity, hated for 700MB bloat, crashes and locked-out accounts.

- App: Gmail - Email by Google by Google LLC (Productivity, iOS)
- App Store page: https://apps.apple.com/in/app/gmail-email-by-google/id422689480?uo=4
- Source: Apple App Store, India store. The 500 most recent public reviews, written Aug 23, 2024 – Oct 19, 2026.
- Satisfaction score: 55/100 (how happy recent reviewers are; 0 = unhappy, 100 = delighted)
- Recent average: 2.8 stars. 52% of these reviews gave 1 or 2 stars.
- App Store rating: 4.7 stars from 440,789 ratings
- First published: 2026-10-21. Last updated: 2026-10-21.
- Canonical page: https://synthiya.ai/r/gmail-email-by-google

## What users love

1. **Easy, user-friendly daily email use** (22 mentions). Quote: "Very user friendly as well"
2. **Reliable, works across multiple accounts** (8 mentions). Quote: "It honestly just works."
3. **Google services and Chat integration** (5 mentions). Quote: "especially the google chat option"
4. **Free AI email classification and alerts** (3 mentions). Quote: "Free email classification."

## What users hate

1. **Crashes, freezing and hanging on iOS** (25 mentions). Quote: "Keeps on crashing"
2. **App size of 700MB+ on iOS** (20 mentions). Quote: "700+ MB is insane."
3. **Locked out of hacked accounts, no support** (18 mentions). Quote: "No Customer support at all"
4. **Unread and badge indicators unreliable** (12 mentions). Quote: "Unread emails aren't visible"
5. **Can't type or compose emails** (9 mentions). Quote: "Not able to type emails"

## What users want

1. **Unsend or recall sent emails** (8 mentions). Quote: "Recall Option"
2. **Rich text, font and signature controls** (6 mentions). Quote: "needs rich text and signature enhancements"
3. **@ tagging and mentions in email body** (6 mentions). Quote: "Ability to mention or tag others"
4. **Theme choice independent of system** (5 mentions). Quote: "option to change theme of the app"
5. **Unread-only tab or filter** (4 mentions). Quote: "Unread messages tab"

## Why people say they are leaving

- Switching to Apple Mail or Outlook for reliability
- Uninstalling after losing access to accounts
- Abandoning it for work after compose and crash failures

## What to fix first

Fix the iOS crashes and typing freezes first, then slash the 700MB app size, since both drive most one-star reviews.

## Opportunity for a competitor

A lightweight iOS-native mail client with recall, rich text, and a human-reachable account recovery desk.

## Rating by app version

| Version | Average stars | Reviews |
| --- | --- | --- |
| 6.0.260921 | 3.00 | 3 |
| 6.0.260928 | 4.00 | 5 |
| 6.0.261005 | 2.33 | 3 |

## Quick answers

### What do users like most about Gmail?

Users like “Easy, user-friendly daily email use” the most. 22 reviews mention it. They also praise “Reliable, works across multiple accounts” and “Google services and Chat integration”.

### What are the biggest complaints about Gmail?

The top complaint is “Crashes, freezing and hanging on iOS”. 25 reviews mention it. Users also complain about “App size of 700MB+ on iOS” and “Locked out of hacked accounts, no support”. Of the 500 reviews we read, 52% gave 1 or 2 stars.

### What features do Gmail users want?

The top request is “Unsend or recall sent emails”. 8 reviews mention it. Users also ask for “Rich text, font and signature controls” and “@ tagging and mentions in email body”.

### Why do people stop using Gmail?

The main reason people give is “Switching to Apple Mail or Outlook for reliability”. Others point to “Uninstalling after losing access to accounts” and “Abandoning it for work after compose and crash failures”.

### Is Gmail worth it, according to reviews?

It depends on what you need. Recent reviews give it 2.8 stars on average, and it scores 55 out of 100 for satisfaction. Check the top complaint, “Crashes, freezing and hanging on iOS”, before you decide. Its overall App Store rating is 4.7 stars from 440,789 ratings.

### What should Gmail fix first?

Based on the reviews, our teardown says: Fix the iOS crashes and typing freezes first, then slash the 700MB app size, since both drive most one-star reviews.

## About this teardown

Synthiya read the 500 newest public reviews of Gmail - Email by Google on the App Store in India and summed up what people say. Each point comes with a real quote. Mention counts are estimates. How we make teardowns: https://synthiya.ai/methodology

Cite as: Synthiya. “Gmail - Email by Google reviews: what users love, hate and want.” Updated Oct 21, 2026. https://synthiya.ai/r/gmail-email-by-google