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Gmail - Email by Google icon
App Teardown

Gmail - Email by Google

Google LLC Productivity

4.7 from 440,789 ratings on the App Store

Mixed feelings Satisfaction score
Loved for simplicity, hated for 700MB bloat, crashes and locked-out accounts.
  • 500 reviews read
  • 2.8★ recent average
  • 52% gave 1 or 2 stars
  • Aug 23, 2024 – Oct 19, 2026
  • IN store · updated 18h ago

What users love

4
  1. Easy, user-friendly daily email use22×
    Very user friendly as well
  2. Reliable, works across multiple accounts8×
    It honestly just works.
  3. Google services and Chat integration5×
    especially the google chat option
  4. Free AI email classification and alerts3×
    Free email classification.

What users hate

5
  1. Crashes, freezing and hanging on iOS25×
    Keeps on crashing
  2. App size of 700MB+ on iOS20×
    700+ MB is insane.
  3. Locked out of hacked accounts, no support18×
    No Customer support at all
  4. Unread and badge indicators unreliable12×
    Unread emails aren't visible
  5. Can't type or compose emails9×
    Not able to type emails

What users want

5
  1. Unsend or recall sent emails8×
    Recall Option
  2. Rich text, font and signature controls6×
    needs rich text and signature enhancements
  3. @ tagging and mentions in email body6×
    Ability to mention or tag others
  4. Theme choice independent of system5×
    option to change theme of the app
  5. Unread-only tab or filter4×
    Unread messages tab
If you're the developer, fix this first

Fix the iOS crashes and typing freezes first, then slash the 700MB app size, since both drive most one-star reviews.

Opportunity for a competitor

A lightweight iOS-native mail client with recall, rich text, and a human-reachable account recovery desk.

Why people say they're leaving
  • Switching to Apple Mail or Outlook for reliability
  • Uninstalling after losing access to accounts
  • Abandoning it for work after compose and crash failures

Recent rating mix

500 reviews
5★16834%
4★296%
3★439%
2★5311%
1★20741%

Recent average 2.8★. 52% of reviews are 1 or 2 stars.

Rating by version

Average stars

Quick answers about Gmail

What do users like most about Gmail?

Users like Easy, user-friendly daily email use the most. 22 reviews mention it. They also praise Reliable, works across multiple accounts and Google services and Chat integration.

What are the biggest complaints about Gmail?

The top complaint is Crashes, freezing and hanging on iOS. 25 reviews mention it. Users also complain about App size of 700MB+ on iOS and Locked out of hacked accounts, no support. Of the 500 reviews we read, 52% gave 1 or 2 stars.

What features do Gmail users want?

The top request is Unsend or recall sent emails. 8 reviews mention it. Users also ask for Rich text, font and signature controls and @ tagging and mentions in email body.

Why do people stop using Gmail?

The main reason people give is Switching to Apple Mail or Outlook for reliability. Others point to Uninstalling after losing access to accounts and Abandoning it for work after compose and crash failures.

Is Gmail worth it, according to reviews?

It depends on what you need. Recent reviews give it 2.8 stars on average, and it scores 55 out of 100 for satisfaction. Check the top complaint, Crashes, freezing and hanging on iOS, before you decide. Its overall App Store rating is 4.7 stars from 440,789 ratings.

What should Gmail fix first?

Based on the reviews, our teardown says: Fix the iOS crashes and typing freezes first, then slash the 700MB app size, since both drive most one-star reviews.

Key stats

Satisfaction
55/100
Recent average
2.8 stars
1–2 star reviews
52%
Reviews read
500
Reviews written
Aug 23, 2024 – Oct 19, 2026
Country
India
Updated
App Store rating
4.7 stars from 440,789 ratings

How we made this

We read the 500 newest public reviews of Gmail on the App Store in India. Then we sorted what people say into themes. Each point comes with a real quote. The star counts come straight from the reviews.

Is this your app? Never miss a review again.

Synthiya imports every new review and tags it with AI. It shows what hurts your rating and pings you in Slack when users say they will leave.

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Gmail - Email by Google user satisfaction: 55 out of 100

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